ORDER Instructions
ORDER INSTRUCTIONS:
Please fill out the form below and note all coats in the comment section including shipping preferences (USPS, Federal Express or USPS). Buyer will receive an invoice for payment through Paypal. As soon as payment is received and confirmed the custom Alpaca Cria Coat(s) will be put into the production queue.
RETURNS & EXCHANGES:
All sales are final, however, if Buyer has a concern with the construction or condition of any coat, Seller will do everything possible to make it right. Please note that photo documentation will be made prior to shipment and any claim from Buyer will also require photo documentation before a resolution will be considered. Any damages resulting in the incorrect use of an Alpaca Cria Coat or washing outside of recommended instructions, will be the sole responsibility of the Buyer. Buyer is responsible for all shipping fees back to Seller. All claims must be made within 10 days of delivery.
CANCELLATION OF ORDER:
Cancellation of orders are not accepted, however, please contact Seller if Buyer experiences any problems with an order.
SHIPPING POLICIES:
Most coats ship within 10-15 business days, unless the specific color choice is unavailable at the time of order. Buyer will be notified so that another color choice can be selected or wait for restocking of color. Personalized coats with embroidery text or logo will add 3-5 days to regular shipping times. A rush fee will be applied if outside of regular time-line for custom construction. However, rush shipping is not guaranteed.
ADDITIONAL FAQs:
Every Alpaca Cria Coat is hand-constructed in a pet and smoke free environment in my shoppe.
If you have any questions or concerns please email criacoats@yahoo.com.
Please fill out the form below and note all coats in the comment section including shipping preferences (USPS, Federal Express or USPS). Buyer will receive an invoice for payment through Paypal. As soon as payment is received and confirmed the custom Alpaca Cria Coat(s) will be put into the production queue.
RETURNS & EXCHANGES:
All sales are final, however, if Buyer has a concern with the construction or condition of any coat, Seller will do everything possible to make it right. Please note that photo documentation will be made prior to shipment and any claim from Buyer will also require photo documentation before a resolution will be considered. Any damages resulting in the incorrect use of an Alpaca Cria Coat or washing outside of recommended instructions, will be the sole responsibility of the Buyer. Buyer is responsible for all shipping fees back to Seller. All claims must be made within 10 days of delivery.
CANCELLATION OF ORDER:
Cancellation of orders are not accepted, however, please contact Seller if Buyer experiences any problems with an order.
SHIPPING POLICIES:
Most coats ship within 10-15 business days, unless the specific color choice is unavailable at the time of order. Buyer will be notified so that another color choice can be selected or wait for restocking of color. Personalized coats with embroidery text or logo will add 3-5 days to regular shipping times. A rush fee will be applied if outside of regular time-line for custom construction. However, rush shipping is not guaranteed.
ADDITIONAL FAQs:
Every Alpaca Cria Coat is hand-constructed in a pet and smoke free environment in my shoppe.
If you have any questions or concerns please email criacoats@yahoo.com.
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